WHAT EXACTLY IS ISO 9001:2015
As we all know, ISO refers to the International Organization for Standardization. It is an independent NGO mainly for standardization, it develops the standards to ensure the safety, quality and efficiency of systems, products and services offered by companies.
ISO 9001:2015 is the most widely adopted and internationally accepted standard dedicated for Quality Management Systems (QMS). This certification is given to organizations who implement a rigorous and effective quality management system. It outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties at all levels of the business.
In brief, an organization claiming ISO 9001:2015 certification is an organization with products and services that meet quality standards.
What does ISO 9001:2015 standard specify:
ISO 9001:2015 standard is constructed around seven quality management principles:
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management
Solutions and our Clients
Continuous Improvement of Quality
ISO 9001 has become the basis for creating a quality management system around the world. It allows us to assure compliance to requirements, align operational needs, manage risk and provide continuous improvement. We have developed and implemented our quality management system in order to improve the overall performance, maintain a high-level of quality and strong customer service and to provide a sound basis for sustainable development initiatives.
Our decision to work towards ISO 9001 accreditation demonstrates the commitment to providing high-quality and consistent services to our customers and ongoing investment in growing our portfolio of innovative products and services.
Improvement of client satisfaction
We integrate the attitude in our daily work to improve our customers satisfaction by planning for and striving to meet or exceed their requirements, always complying with the specifications and regulations. we can ensure we are able to meet the needs of not only our existing customers but all new & future prospective customers by delivering an excellent level of customer service, implementing an effective quality management system and delivering an exceptional standard of goods and services.
Our clients can trust that they are associating with an organization who endeavours to continuously improve their quality of service and treat clients as their number one priority.
Improvement of employees
ISO 9001 focuses on staff development and improvement which allows our employees to clearly understand our key business process that demonstrates their relationship and interaction with one another as well as understanding and meeting customer expectations. Grenapps Solutions is committed to a continual training plan for our team members to ensure they are fully trained and prepared to work safely in different environments.
Why does Grenapps Solutions follow ISO 9001 Standards?
Our mission is to offer the best experience in guiding our clients with implementing their digital changes while simultaneously providing support in each and every step throughout the journey, being one of South East Asia’s leading digital companies, we have been helping companies solve their business challenges by building impactful digital software engineering solutions powered by latest technologies.
Our philosophy is to treat all Grenapps members with fairness and respect. We value our employees and customers and strive to better their experience and businesses. By complying with ISO 9001:2015 standards, we are showing our commitment to quality standards that will benefit everyone in our committee.
Achieving ISO 9001:2015 certification took a huge amount of effort from every one of our team members. We are extremely proud of this achievement and would like to thank the entire Grenapps Solutions, and our external consultant Raja Nazel, for their involvement to assess and document the policies, processes and standards practiced in our organization.
I am extremely proud of my team for their achievement, which demonstrates our commitment to ensuring high quality services and experience to our clients.
- Keneth Lai (President)
We have visioned our ISO9001:2015 efforts like small things put together, by our talented resources working together, to produce quality products and services aimed for our clients’ satisfactions. We are extremely excited with our ISO audit result and acknowledgment, and looking forward to continuously improving ourselves on result and achievement matching the standards and expectations of our clients.
- Luqman Nur (Vice President)
I am very glad to have the opportunity to take part in this process. We have learnt a lot, along the way, we identified several areas of improvement which can only happen by taking ISO 9001:2015 certification. Now our clients can ensure that we have clear and defined procedures in place in all our business areas.
- Imane Ouardane (Business Development Manager)
About the Author
Imane Ouardane is a Business Development Manager at Grenapps Solutions.